Effective Date: March 26, 2026
Last Updated: March 26, 2026
Welcome to TAK GARDENING INC. We are committed to providing high-quality gardening tools and a seamless shopping experience. This Shipping Policy outlines all relevant information regarding the processing, delivery, and associated terms for orders placed through our website, www.takgardening.com. By placing an order, you agree to the terms set forth in this policy.
1. Processing Time
All orders are processed and prepared for shipment during our standard business hours, Monday through Friday, 10:00 AM to 9:00 PM Eastern Time, excluding major Canadian public holidays.
- In-Stock Items: Most orders containing items that are in stock are processed and handed off to our shipping carrier within 1-3 business days after the order is placed and payment is confirmed.
- Custom or Pre-Order Items: If you purchase a customized, made-to-order, or a temporarily out-of-stock item that is listed as “Pre-Order,” we will provide an estimated processing and shipping timeline on the product page and via email confirmation.
You will receive a shipment confirmation email with tracking information once your order has been dispatched from our warehouse.
2. Shipping Destinations & Carriers
We currently ship to addresses within Canada and the continental United States.
- Primary Carrier: We primarily utilize reliable national and regional carriers such as Canada Post, UPS, and FedEx. The specific carrier for your order is chosen based on package size, destination, and cost-effectiveness to provide the best service.
- Shipping Address: Please ensure your shipping address is complete and accurate during checkout. We are not responsible for delays or lost packages due to incorrect or insufficient addresses provided by the customer.
3. Shipping Methods, Costs & Delivery Times
Shipping costs and estimated delivery times vary depending on the destination, package weight/dimensions, and the selected service level at checkout.
For Customers in Canada:
- Standard Shipping: 5-10 business days. Cost is calculated at checkout based on cart total and destination.
- Expedited Shipping: 3-7 business days. A flat rate or calculated fee will apply.
- Local Pickup (Free): For customers in the Greater Toronto Area, you may choose to pick up your order from our facility at 96 Trayborn Drive, Richmond Hill ON L4C 4K7, Canada. You will be notified by email when your order is ready for pickup. Please bring your order confirmation and a valid photo ID.
For Customers in the Continental USA:
- Standard U.S. Shipping: 7-14 business days. Shipping costs are calculated at checkout.
- Please Note: International shipments may be subject to customs fees, import duties, and taxes. These charges are the recipient’s responsibility and are not included in our product or shipping prices. We cannot predict or control these charges.
4. Order Tracking
Once your order is shipped, you will receive a shipment confirmation email containing your tracking number(s) and a link to the carrier’s tracking page. You can use this information to monitor the progress of your delivery. If you have not received a tracking email within 5 business days of placing your order, please check your spam folder or contact our customer service.
5. Shipping Delays & Force Majeure
While we provide estimated delivery windows, please note that all delivery times are estimates and not guarantees. Carriers may experience delays due to factors beyond our control, such as:
- Severe weather conditions.
- Natural disasters.
- Carrier backlogs, especially during peak seasons (e.g., holidays).
- Customs processing for international orders.
- Global health crises or supply chain disruptions.
We will do our best to communicate any known widespread delays via our website or email notifications.
6. Lost, Stolen, or Damaged Packages
We ensure that all orders are packaged with care to prevent damage during transit.
- “In-Transit” Loss or Damage: If a tracking number shows your package was delivered but you cannot locate it, please first check with neighbors, building management, or your local post office. If the package is confirmed lost by the carrier, we will initiate a trace investigation and work with you to resolve the issue, which may involve a replacement or refund upon carrier confirmation of loss.
- Visible Damage Upon Delivery: If your package arrives with obvious external damage, please refuse the delivery if possible, or contact us at sclerety@takgardening.com within 48 hours with photographic evidence. We will file a claim with the carrier and arrange for a replacement or refund.
- Concealed Damage/Missing Items: If damage to the product is discovered after opening the package or if items are missing, please contact us within 48 hours of delivery with photos and details.
7. Changes, Holds & Address Corrections
- Order Changes/Cancellations: To cancel or modify an order (e.g., change item, shipping address), you must contact us immediately at +1 416 878 9791 or sclerety@takgardening.com. We can only accommodate changes if the order has not yet entered the packing/shipping phase.
- Address Corrections: If you entered an incorrect shipping address, notify us as soon as possible. If the order has already shipped, we may assist you in submitting a change request with the carrier, but success is not guaranteed, and additional fees may apply. We are not liable for packages shipped to an address provided incorrectly by the customer.
8. Contact Information
For any questions regarding shipping, the status of your order, or this policy, please contact our customer service team using the following official company information:
- Company: TAK GARDENING INC.
- Website: www.takgardening.com
- Customer Service Email: sclerety@takgardening.com
- Business Address: 96 Trayborn Drive, Richmond Hill ON L4C 4K7, Canada
- Phone: +1 416 878 9791 (Mon – Fri, 10:00 AM to 9:00 PM ET)
We reserve the right to update this Shipping Policy at any time. The policy effective at the time of your order placement will govern that specific transaction. Thank you for choosing TAK GARDENING INC.