96 Trayborn Drive, Richmond Hill ON L4C 4K7, Canada

+1 416 878 9791

office hour: Mon – Fri 10:00 to 9:00

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‌Effective Date: March 26, 2026‌

‌Last Updated: March 26, 2026‌

This Refund and Returns Policy (“Policy”) governs all returns, refunds, and exchanges for products purchased from TAK GARDENING INC. (“we,” “us,” “our,” or the “Company”) via our website, ‌www.takgardening.com‌. By making a purchase, you (“Customer,” “you,” or “your”) agree to the terms outlined in this Policy.

‌Our Core Policy Stance: No Refund-Only Transactions‌
We take pride in the quality of our gardening tools and products. To ensure customer satisfaction and uphold product integrity, we have a strict policy: ‌We do not offer “refund only” or “money back” options without the simultaneous return of the purchased item(s).‌ A refund is ‌exclusively‌ contingent upon the receipt and inspection of the returned product(s) at our designated facility. This policy is in place to protect our business and all our customers from potential misuse.

‌1. Eligibility for Returns & Refunds‌
We accept returns and process refunds under the following conditions:

  • ‌Return Window:‌ You have ‌14 calendar days‌ from the date you receive the item to initiate a return request.
  • ‌Item Condition:‌ The item must be ‌unused, in its original condition‌, and in the ‌original manufacturer’s packaging‌ with all tags, labels, and accessories intact.
  • ‌Proof of Purchase:‌ A valid order number or receipt is mandatory.
  • ‌Non-Returnable Items:‌ For hygiene and safety reasons, the following items are ‌FINAL SALE‌ and cannot be returned or refunded:
    • Opened or used bags of soil, fertilizers, pesticides, or herbicides.
    • Live plants, seeds, bulbs, or rhizomes.
    • Custom-made or personalized products.
    • Any product damaged due to customer misuse, improper installation, or normal wear and tear.

‌2. Return Process (Step-by-Step)‌
To initiate a return, you must follow this procedure:

  1. ‌Contact Us for Authorization:‌ ‌Within the 14-day window‌, you must contact our customer service team to request a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted.
    • ‌Email:‌ sclerety@takgardening.com
    • ‌Phone:‌ +1 416 878 9791 (During office hours: Mon – Fri 10:00 to 21:00 ET)
    • Please provide your order number and reason for return.
  2. ‌Receive Instructions & RMA Number:‌ We will provide you with a unique RMA number and specific return instructions, including our return address.
  3. ‌Pack the Item Securely:‌ Securely pack the item(s) in the original packaging, including all parts and documentation. ‌You must include the RMA number clearly written on the outside of the box.‌ We recommend using a trackable shipping service.
  4. ‌Ship to Our Facility:‌ Ship the package to our designated return address (provided with your RMA). ‌The customer is responsible for all return shipping costs and any associated risks during transit, unless the return is due to our error (e.g., wrong item shipped).‌

‌3. Refund Process‌
Upon receipt of your return at our facility (‌96 Trayborn Drive, Richmond Hill ON L4C 4K7, Canada‌), we will inspect the item(s) to ensure they meet our return eligibility criteria.

  • ‌Approved Returns:‌ If the return is approved, we will process your refund to the original method of payment used for the purchase. ‌Please note: We do not process refunds without first receiving and approving the physical return.‌
  • ‌Refund Timing:‌ Please allow up to ‌10 business days‌ for the refund to be processed after our approval. The time it appears in your account depends on your financial institution’s policies.
  • ‌Deductions:‌ The original shipping charges are ‌non-refundable‌. If the item is not returned in its original condition, is damaged, or is missing parts, we reserve the right to refuse the refund or deduct a restocking fee of up to ‌20%‌ of the item’s price.

‌4. Exchanges‌
We are happy to exchange an item for a different size or color, subject to availability. The process is the same as a return (request RMA, ship item back). Once the returned item is received and inspected, we will ship the replacement item. You will be responsible for the cost of shipping both the return and the new item unless the exchange is due to our error.

‌5. Damaged, Defective, or Incorrect Items‌
We strive for perfection, but mistakes can happen. If you receive:

  • A ‌damaged‌ item (visible damage upon delivery).
  • A ‌defective‌ item (faulty upon first use).
  • An ‌incorrect‌ item (different from what you ordered).
    Please contact us ‌within 48 hours‌ of delivery at sclerety@takgardening.com with your order number and photographic evidence. We will arrange for a prepaid return shipping label and, upon receipt of the faulty/wrong item, promptly ship the correct replacement or process a full refund (including original shipping) at your discretion. ‌This is an exception to the customer-paid return shipping rule.‌

‌6. Non-Returnable Situations (Reiterated for Clarity)‌

  • ‌Changed Your Mind / Order Error:‌ Returns for these reasons are subject to the standard return process (customer-paid shipping, 14-day window).
  • ‌“Refund-Only” Requests:‌ As stated emphatically throughout this policy, requests for a refund without returning the physical product ‌will not be granted under any circumstances.‌

‌7. Contact Information‌
For any questions regarding this Returns & Refunds Policy, please contact us using the official company information below. Do not ship returns to any other address.

  • ‌Company Name:‌ TAK GARDENING INC.
  • ‌Website:‌ www.takgardening.com
  • ‌Email:‌ sclerety@takgardening.com
  • ‌Return Address (By Authorization Only):‌ 96 Trayborn Drive, Richmond Hill ON L4C 4K7, Canada
  • ‌Phone:‌ +1 416 878 9791
  • ‌Office Hours:‌ Monday – Friday, 10:00 AM to 9:00 PM Eastern Time.

This Policy is part of and incorporated into our Website Terms of Use. We reserve the right to modify this Policy at any time. The policy effective at the time of your purchase will govern your transaction.